Troubleshooting

 

Here are some issues you may experience and suggestions on how to fix them.

• Problem: I click a module and no information appears.

  • Suggestion: Have you selected your preferences for that module?  If not, try clicking the “gear” icon in the top, right-hand corner and making your selections from there.  When you are finished, click the “done” button in the top left-hand corner to go back into the main section of that module, and click the “home” button to go back into the app and select a new module.

  • Suggestion: If this happens when you are clicking one of the modules that takes you to a different website, like Facebook, Twitter or YouTube, you may need to download those individual apps to maximize your experience within the District app. 

• Problem: I click a module and the “spinning wheel” just keeps spinning.

  • Suggestion: The ParentLink server may be experiencing a heavy volume and running slowly.  Wait a bit and try again.

  • Suggestion: Do you have an older phone?  That could be the issue.  You can try shutting your phone off completely, letting it sit for a bit, then turning it back on to see if that helps. 

• Problem: The app just doesn’t seem to be loading/functioning properly.

  • Suggestion: Try uninstalling and then reinstalling the app to see if that helps.

  • Suggestion: It may just be that the app is too much for your phone if your phone is older.

 

Other Questions
If you have other questions that haven’t been addressed here, please feel free to contact Kirsten Ziembo, District Digital Communications Specialist, kziembo@dekalbcentral.net, 260-920-1011 ext. 1290.